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 Strategies for Information Threat Environments

Executive Dinner . Cross Industry Experience Executive Dinner

Executive Dinner by invitation only
Customer Experience: Implementing outstanding customer service in B2B as well as B2C (Cross Industry Experience)
Successfully deployed in Egypt, India, Romania, Poland, Africa, Brazil, France, United Kingdom, Mauritius, among more than 10 000 employees.

  Schedule 2017 from 6:30 p.m. to 10:30 p.m.
Paris 7 June Paris 14 June Lyon 15 June Marseille 28 June
Madrid 29 June Marseille 5 July Lyon 11 July Munich 12 July
Vienna 13 July Geneva 18 July Bern 19 July Frankfurt 20 July
Basel 25 July Zurich 26 July London 1 August Milano 8 August
Dusseldorf 12 September Frankfurt 13 September Munich 14 September Zurich 20 September
Vienna 4 October Brussels 5 October Paris 10 October London 11 October
Amsterdam 21 November Madrid 5 December    
  Schedule 2018 from 6:30 p.m. to 10:30 p.m.
Brussels 25 January London 6 February Dusseldorf 13 February Frankfurt 14 February
Paris 15 February Luxembourg 1 March Amsterdam 7 March Zurich 13 March
Bern 20 March      

An Executive Dinner by GEN - The Global Executive Network is an excellent opportunity to exchange ideas with experts and peers and discuss the latest and most important trends for a specific industry-related or management-focused topic.

This Executive Dinner is created to discuss Strategies for "Customer Experience: Implementing outstanding customer service in B2B as well as B2C" in a high-level peer-to-peer environment. This exclusive event is limited to 25 executive guests. Fee to participate please find below.

In the global and competitive market place, making best in class products and simplifying processes are the first two steps to gain customers and generate revenue. To keep customers and make them be loyal with your brand will increase both your revenue and customer surface together with your brand reputation. That is the third step: making your customers being happy to spend their money with your brand. How to do that: You need to implement a new mindset within your people: Leaders, managers and employees. This is how you will differentiate from competition.

Topics to be discussed at this Dinner:

  • How to increase Customer satisfaction giving right training to teams?
  • How to change mindset of your teams and implement a psychology of service?
  • What are the 4 pillars of customer satisfaction?
  • Examples of communication techniques

Stefanie BabkaSpeaker
Regine Clanet-Faure
Former head of Customer Experience Marketing and communication (recently appointed Head of Research on Innovative Customer Journeys for Orange Business Services). 27 years of experience in the telecom industry in marketing, sales, communication and customer experience.
www.orange.com | www.orange-business.com

This Executive Dinner is of particular interest to:

  • Chief Executive Officer
  • Head of Customer Experience
  • Head of Transformation
  • Head of Customer Service Operations
  • Chief Operation Officer
  • Head of Business Unit
  • Head of Division
  • Chief Strategy Officer, Head of Strategy
  • Chief Finance Officer, Head of Finance
  • Head of Controlling
  • Head of Digital
  • Chief Technology Officer, Head of Technology
  • Head of Customer Facing Teams
  • Head of Sales
  • Head of Internal Communication
  • Head of Human Resources
  • Chief Process Officer, Head of Process Management
  • Head of Business Intelligence
  • Chief Information Officer, Head of Information Technology
  • Head of Sales
  • Head of Production
  • Head of Purchasing
  • Chief Procurement Officer, Head of Procurement
  • Head of Transformation

Guests of previous Executive Dinners:

GUESTS
In October 2015, 25 guests from companies such as Pfizer, General Electric, Delta Airlines, BMW, Sanofi, Tata Group, GENERALI, China Telecom, General Motors, MetLife, UniCredit, Lufthansa, Boeing, MERCK, Nestlé, Virgin Group, Benetton, Swiss Re, AXA Group, AstraZeneca, PIRELLI, Credit Suisse, Bank of America, Disney, USA Today, Fiat Chrysler and others exchanged experiences and best practices, expanded their personal networks and engaged in executive talk.

PräsentationDINNER SPEAKERS
Distinguished experts are in charge of the dinner speeches and will present real business cases to the audience. The focus of the evening is to encourage quality discussions and quality networking among the guests, facilitated by detailed guest introductions and GEN's unrivaled Connecting Services.

STATEMENT OF EXECUTIVE ATTENDEES
What executive attendees do say about GEN's Executive Dinners:

"This is to express my at most appreciation to GEN for inviting me to the “Drivers of Innovation and Growth” Executive Dinner held yesterday at Burj Al Arab. The event was very well planned & organized, fantastically executed and professionally directed. It was a real delight to be amongst such a wonderful and high caliber group of executives from various industries discussing, sharing and presenting various experiences from their own organizations. Once again, thank you very much for your kind assistance and support and once the event’s photos are published, please drop me a note."
EVP FINANCE (D) & VP INFORMATION TECHNOLOGY
Saudi Arabian Airlines
www.saudiairlines.com
Riyadh, Kingdom of Saudi Arabia
              -> more Statements


 

Marriott Grosvenor Square London
Our Executive Dinners always take place in
high-class
locations.

Executive Dinner
by GEN - The Global Executive Network


  Registration

Inês Henrigues  
Reservations are accepted only by e-Mail. Please contact:

Inês Henriques
e-Mail: info@the-global-executive-network.com
theglobalexecutivenetwork.com
Global Toll Free: +1-800-941-3216

Please note that your reservation is valid only after e-mail confirmations have been sent to you!
 

More Global Executive Networking: -> Professional Council -> ...more current Executive Dinners


 About GEN - The Global Executive Network

GEN - The Global Executive Network is a global provider of high-quality Executive Events for senior business professionals, covering current trends for industry-focused and management-related topics.

The company operates in more than 90 countries and has achieved an excellent reputation. Each year, more than 10,000 senior management guests of The Global Fortune 15.000 Companies participate in GEN’s Executive Events.

More than 1,000 events covering over 50 different subjects are offered every year.

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