Executive Dinner . Customer Interactions 

An Executive Dinner by GEN - The Global Executive Network is an excellent opportunity to exchange ideas with experts and peers and discuss the latest and most important trends for a specific industry-related or management-focused topic.

This Executive Dinner is created to discuss "Many customer interactions, ONE digital journey" in a high-level peer-to-peer environment. This exclusive event is limited to a number of 18–22 executive guests and participation is always free of charge.

Today's customers expect satisfying, efficient and accurate experiences. They expect you to know who they are and to treat them as individuals. They expect a response to their enquiry to be immediate, correct and contextually relevant. They expect every interaction to be informed and enriched by the information you hold on their accounts, history and preferences. What’s more, they wish to interact with you across multiple channels and devices.

Many companies are struggling to provide effective customer service in this world. The ones who are leading are mapping their customers’ journey and integrating their front and back-office systems. They are using predictive analytics to enable their agents to anticipate customer needs and deliver a conversation which delights customers.

Topics to be discussed at this Dinner:

• How can you manage complexity across geographies, products, customer segments and channels to streamline processes and reduce costs?
• How do leading organizations transition customers‘ experiences across channels and devices without losing context of the conversation?
• Is it possible to anticipate what each customer requires based on the situation and intelligently recommend the next-best-action?
• How can you keep promises to customers by connecting all of your employees, systems and processes required to resolve each customer enquiry?
• Can your CRM meet the ever-growing demands of today's customers?

This Executive Dinner is of particular interest to:

Impressions of previous "Many customer interactions, ONE digital journey" Executive Dinners:

GUESTS
In September 2019, 20 guests from companies such as BNP Financial Markets, Aéroports de Paris, CNP Assurances SA, Schneider Electronics, Groupe La Poste, Renault, Bouygues Telecom, AG2R La Mondiale, Electricite de France SA, Laboratoires Pierre Fabre, Air France-KLM, Credit Agricole Groupe, General Electric, RATP Group, Airbus, Groupe SMA, Harmonie Mutuelle, Orange S.A., Total, Allianz, Thales, Servier Laboratories, BBVA Group, Vivendi, Groupama, Covea, Societe Generale, Klesia, BNPP Commercial, Caisse Nationale de L'assurance Vieilless, Aviva, Canal+, PSA Peugeot Citroen, Malakoff-Mederic, MAPFRE Group, AXA, Schlumberger Limited, Michelin, Dassault, Française des Jeux, SFR, GDF Suez/Engie, Sanofi, CNP Assurances SA, Valeo, SNCF, Generali, Veolia and others exchanged experiences and best practices, expanded their personal networks and engaged in executive talk.

DINNER SPEAKERS
At an Executive Dinner, you will listen to a Dinner Speech (exactly 15 minutes) by a distinguished expert presenting a concrete business case. All dinners are sponsored by the speakers. The focus of the evening is to encourage quality networking among the guests, facilitated by detailed guest introductions and GEN's unrivaled Connecting Services.

STATEMENT OF EXECUTIVE ATTENDEES
What executive attendees do say about GEN's Executive Dinners:

"This is to express my at most appreciation to GEN for inviting me to the “Drivers of Innovation and Growth” Executive Dinner held yesterday at Burj Al Arab. The event was very well planned & organized, fantastically executed and professionally directed. It was a real delight to be amongst such a wonderful and high caliber group of executives from various industries discussing, sharing and presenting various experiences from their own organizations. Once again, thank you very much for your kind assistance and support and once the event’s photos are published, please drop me a note."
EVP FINANCE (D) & VP INFORMATION TECHNOLOGY
Saudi Arabian Airlines
www.saudiairlines.com
Riyadh, Kingdom of Saudi Arabia              -> more Statements

  Registration

Reservations are accepted only by e-Mail. Please contact: Inês Henriques e-Mail: info@the-global-executive-network.com theglobalexecutivenetwork.com Global Toll Free: +1-800-941-3216 Please note that your reservation is valid only after e-mail confirmations have been sent to you!

GEN - The Global Executive Network is a global provider of high-quality Executive Events for senior business professionals, covering current trends for industry-focused and management-related topics.

The company operates in more than 90 countries and has achieved an excellent reputation. Each year, more than 10,000 senior management guests of The Global Fortune 15.000 Companies participate in GEN’s Executive Events.

More than 1,000 events covering over 50 different subjects are offered every year.