Executive Dinner . Cross Industry Experience 

An Executive Dinner by GEN - The Global Executive Network is an excellent opportunity to exchange ideas with experts and peers and discuss the latest and most important trends for a specific industry-related or management-focused topic.

This Executive Dinner is created to discuss Strategies for "Customer Experience: Implementing outstanding customer service in B2B as well as B2C" in a high-level peer-to-peer environment. This exclusive event is limited to 25 executive guests. Fee to participate please find below.

In the global and competitive market place, making best in class products and simplifying processes are the first two steps to gain customers and generate revenue. To keep customers and make them be loyal with your brand will increase both your revenue and customer surface together with your brand reputation. That is the third step: making your customers being happy to spend their money with your brand. How to do that: You need to implement a new mindset within your people: Leaders, managers and employees. This is how you will differentiate from competition.

Topics to be discussed at this Dinner:

• How to increase Customer satisfaction giving right training to teams?
• How to change mindset of your teams and implement a psychology of service?
• What are the 4 pillars of customer satisfaction?
• Examples of communication techniques

This Executive Dinner is of particular interest to:

Guests of previous Executive Dinners:

GUESTS
In October 2015, 25 guests from companies such as Pfizer, General Electric, Delta Airlines, BMW, Sanofi, Tata Group, GENERALI, China Telecom, General Motors, MetLife, UniCredit, Lufthansa, Boeing, MERCK, Nestlé, Virgin Group, Benetton, Swiss Re, AXA Group, AstraZeneca, PIRELLI, Credit Suisse, Bank of America, Disney, USA Today, Fiat Chrysler and others exchanged experiences and best practices, expanded their personal networks and engaged in executive talk.

DINNER SPEAKERS
Distinguished experts are in charge of the dinner speeches and will present real business cases to the audience. The focus of the evening is to encourage quality discussions and quality networking among the guests, facilitated by detailed guest introductions and GEN's unrivaled Connecting Services.

STATEMENT OF EXECUTIVE ATTENDEES
What executive attendees do say about GEN's Executive Dinners:

"This is to express my at most appreciation to GEN for inviting me to the “Drivers of Innovation and Growth” Executive Dinner held yesterday at Burj Al Arab. The event was very well planned & organized, fantastically executed and professionally directed. It was a real delight to be amongst such a wonderful and high caliber group of executives from various industries discussing, sharing and presenting various experiences from their own organizations. Once again, thank you very much for your kind assistance and support and once the event’s photos are published, please drop me a note."
EVP FINANCE (D) & VP INFORMATION TECHNOLOGY
Saudi Arabian Airlines
www.saudiairlines.com
Riyadh, Kingdom of Saudi Arabia              -> more Statements

  Registration

Reservations are accepted only by e-Mail. Please contact: Inês Henriques e-Mail: info@the-global-executive-network.com theglobalexecutivenetwork.com Global Toll Free: +1-800-941-3216 Please note that your reservation is valid only after e-mail confirmations have been sent to you!

GEN - The Global Executive Network is a global provider of high-quality Executive Events for senior business professionals, covering current trends for industry-focused and management-related topics.

The company operates in more than 90 countries and has achieved an excellent reputation. Each year, more than 10,000 senior management guests of The Global Fortune 15.000 Companies participate in GEN’s Executive Events.

More than 1,000 events covering over 50 different subjects are offered every year.