Executive Dinner . Contact Center Operations 

An Executive Dinner by GEN - The Global Executive Network is an excellent opportunity to exchange ideas with experts and peers and discuss the latest and most important trends for a specific industry-related or management-focused topic.

This Executive Dinner is created to discuss "Strategies for Excellence in Customer Services and Contact Center Operations" in a high-level peer-to-peer environment. This exclusive event is limited to a number of 18–22 executive guests and participation is always free of charge.

According to industry reports, customers say that having to repeat their problems, as their query is passed across multiple agents, is the most frustrating aspect of dealing with contact centers. This is further magnified when switching across traditional and new media channels.

Customers not only expect quick service but also want companies to know them intimately. Contact centers on the other hand have to deal with an ever increasing number of channels, spiraling costs of providing service and staff attrition.

Topics to be discussed at this Dinner:

• How to transform customer service experience in the digital era?
• How to migrate contact centers from cost centers to revenue centers?
• What are the roles of Artificial Intelligence and Robots in Customer Services?
• How to unify the customer view across lines of business, channels and applications?

This Executive Dinner is of particular interest to:

Chief Experience Officer Chief Care Officer Chief Information Officer

Head of Customer Services Chief Operating Officer Head of Contact Centre

Impressions of previous "Strategies for Excellence in Customer Services and Contact Center Operations" Executive Dinners:

GUESTS
In September 2019, 20 guests from companies such as TomTom, VimpelCom, Vitol, Delta Lloyd, FrieslandCampina, Heineken, AB InBev, Ahold, Akzo Nobel, ASML, Aegon, Philips, Rabobank, Royal Dutch Shell and others exchanged experiences and best practices, expanded their personal networks and engaged in executive talk.

DINNER SPEAKERS
At an Executive Dinner, you will listen to a Dinner Speech (exactly 15 minutes) by a distinguished expert presenting a concrete business case. All dinners are sponsored by the speakers. The focus of the evening is to encourage quality networking among the guests, facilitated by detailed guest introductions and GEN's unrivaled Connecting Services.

STATEMENT OF EXECUTIVE ATTENDEES
What executive attendees do say about GEN's Executive Dinners:

"This is to express my at most appreciation to GEN for inviting me to the “Drivers of Innovation and Growth” Executive Dinner held yesterday at Burj Al Arab. The event was very well planned & organized, fantastically executed and professionally directed. It was a real delight to be amongst such a wonderful and high caliber group of executives from various industries discussing, sharing and presenting various experiences from their own organizations. Once again, thank you very much for your kind assistance and support and once the event’s photos are published, please drop me a note."
EVP FINANCE (D) & VP INFORMATION TECHNOLOGY
Saudi Arabian Airlines
www.saudiairlines.com
Riyadh, Kingdom of Saudi Arabia              -> more Statements

Our Executive Dinners always take place in high-class locations. Executive Dinner by GEN - The Global Executive Network

  Registration

Reservations are accepted only by e-Mail. Please contact: Inês Henriques e-Mail: info@the-global-executive-network.com theglobalexecutivenetwork.com Global Toll Free: +1-800-941-3216 Please note that your reservation is valid only after e-mail confirmations have been sent to you!

More Global Executive Networking:

-> Professional Council

-> ...more current Executive Dinners