Executive Dinner . Superior Customer Experience 

Today's customers expect consistent, high-quality experiences, regardless of the channel they choose. But siloed information and disconnected systems can often lead to frustrating customer experiences – damaging loyalty and impeding marketing initiatives. The most successful organizations deploy solutions that ensure they deliver outstanding experiences to every customer, across every channel, every time.

Topics discussed at this Executive Dinner

The Executive Dinner “Profiting from a superior customer experience: Attract more, retain more, sell more” is an excellent opportunity to learn how leading companies deal with current market challenges and to engage in high-level networking with peers from other enterprise-class organizations.

Who should attend?

Executive Dinners by GEN - The Global Executive Network are usually attended by 20 to 35 senior executives. They are held in first-class hotels or restaurants around the globe and participation is free of charge.

Learn more about GEN’s Executive Dinners and what attendees say about them.

 Registration

Reservations are accepted only by e-Mail. Please contact: Inês Henriques e-Mail: info@the-global-executive-network.com www.theglobalexecutivenetwork.com Global Toll Free: +1-800-941-3216 Please note that your reservation is valid only after e-mail and fax confirmations have been sent to you!

Topics discussed at the "Profiting from a superior customer experience" Executive Dinner

• Personalize online customer experiences and offer customer-centric promotions
• Maximize brand affinity and engagement with social rewards and interactions
• Drive dynamic, differentiated cross-channel loyalty programs
• Boost revenue and profit with personalized, guided customer journeys across all channels
• Improve customer insight by connecting information from disparate sources
• Increase loyalty with consistent customer interactions through every channel
• Gain business agility with unified commerce, marketing, loyalty and service systems

Who should attend?

This Executive Dinner is of particular interest to CEOs, COOs, CIOs, VPs and Directors responsible for:

Marketing Customer experience Customer relationship management (CRM)

Loyalty Strategy E-commerce Business development

More about GEN’s Executive Dinners

DINNER SPEECH
At each Executive Dinner there is only one dinner speech lasting 15 minutes - not more. It is always held by a distinguished expert presenting a concrete business case. All dinners are sponsored by the speakers. The focus of the evening is to encourage quality networking, facilitated by detailed guest introductions and GEN's unrivaled Connecting Services.

THE PROFESSIONAL COUNCIL
GEN’s international advisory board, the Professional Council, carefully tracks current industry trends to hand-pick topics of real relevance for industry decision-makers. It also makes sure that events meet our high quality standards.

ATTENDEES
In January 2011, 23 guests from companies such as ING Bank, KPN, Ministerie van Defensie, BNP Paribas Fortis, Carrefour, Ahold, Tom Tom and Wolters Kluwer exchanged experiences and best practices, expanded their personal networks and engaged in shop talk.

ATTENDEE STATEMENT
"I was really impressed by the seniority and quality of people you were able to gather for that dinner. I look forward to receiving an invitation for future event so that I can get other executives of my company benefiting from such function. The venue was also greatly selected."
Head of Strategic Projects
AXA Insurance (Gulf) B.S.C.©
-> more attendee statements